Privacy Policy

Effective Date: 1/1/2026

Stem and Sound LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, make a purchase, sign up for our mailing list, or request services, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

This data helps us understand how visitors use our site and improve functionality.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and requests

  • Process orders and payments

  • Provide services and design consultations

  • Send updates, newsletters, or announcements (you may unsubscribe at any time)

  • Improve our website and offerings

  • Comply with legal obligations

We do not sell or rent your personal information.

3. Payments & Third-Party Services

Payments are processed through secure third-party platforms (such as Squarespace Payments, Stripe, or similar providers). We do not store or have access to your full payment details.

Our website may also use third-party services for:

  • Email marketing

  • Analytics

  • Scheduling or booking tools

These providers are only given access to information necessary to perform their services.

4. Cookies & Analytics

Our website may use cookies or similar technologies to:

  • Improve site performance

  • Analyze traffic and usage

  • Enhance user experience

You can adjust your browser settings to refuse cookies, though some site features may not function properly.

5. How We Protect Your Information

We take reasonable measures to protect your personal information through administrative, technical, and physical safeguards. While no method of transmission is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Your Choices

You may:

  • Opt out of marketing emails at any time by using the unsubscribe link

  • Request access to, correction of, or deletion of your personal information by contacting us

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

hello@stemandsound.com